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Selvam Softech offers world class Offshore Call Center services and BPO Services which promotes the success of our customers by providing, innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors. We have got a robust infrastructure to manage campaigns for our clients.
We have acquired excellence in delivering, an enhanced level of customer satisfaction to our clients, by offering superior Inbound Call Center Services, Outbound Call Center Services, BPO Services and Telemarketing Services. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.
Features
- Skilled, professional, customer support and technical service representatives
- Improved market coverage
- Faster ramp-up, launch, and roll-out of new campaigns
- Rapid response to market conditions
- Account management expertise
- Enhanced reporting capabilities
- Market testing capabilities
- Remote call monitoring
Inbound Call Services
- Customer Service Support
- Interactive Voice Response
- Catalog Orders
- Web Management
- Help Desk Solutions
- Order Taking
- Order Processing
- Virtual Assistant
- Scheduling Appointments
- Customer Responses
- Office Management
Outbound Call Services
- Telemarketing Service
- Web based business development
- Product Promotion
- Lead Generation & Qualification Management
- Campaign Management
- Market Intelligence Services
- Surveys
- Up sell & Cross Sell Campaign
- Voice Broadcast
- Debt Collection
Industry Focus
- Finance Banking
- Insurance
- Retail
- Hospitality & Travel
- Transcription Services
- Healthcare
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